Pengaturan Facebook Messenger

Panduan untuk mengatur channel Facebook Messenger di Malketing.

Akses Messenger Settings

1. Login ke dashboard

2. Klik menu Channels > Messenger di sidebar

3. Atau akses https://app.malketing.id/channels/messenger

Persiapan

Persyaratan

Persyaratan	Detail
Facebook Page	Dibutuhkan untuk Messenger
Meta Business Suite	Untuk API access
App Permissions	Pages Manage Messaging

Tipe yang Didukung

Tipe	Support
Facebook Page	✅
Instagram Page	✅ (via Page)
Personal Messenger	❌

Proses Setup

Step 1: Koneksi Facebook

1. Klik "Connect Messenger"

2. Login dengan Facebook account

3. Izinkan permissions:

   • Pages Manage Messaging

   • Pages Show List

   • Business Management

Step 2: Select Page

1. Pilih Facebook Page yang ingin dihubungkan

2. Pastikan Page memiliki Messenger aktif

Step 3: Configure

Setting	Description	Default
Greeting	Pesan pembuka	Enabled
Response Time	Target response time	1 jam
Offline Mode	Mode di luar jam kerja	Off

Step 4: Complete

1. Review konfigurasi

2. Klik "Finish Setup"

3. Messenger channel siap

Interface Messenger Settings

Overview

Section	Description
Connection	Status koneksi
Pages	Daftar halaman terhubung
Settings	Konfigurasi
Analytics	Usage statistics

Connection Status

Status	Ikon	Description
Connected	🟢	Page terhubung
Disconnected	🔴	Page terputus
Error	🟠	Ada error

Fitur Messenger

Pesan yang Didukung

Tipe	Support
Text	✅
Image	✅
Video	✅
Audio	✅
File	✅
Sticker	✅
Emoji	✅
Link	✅

Rich Features

Feature	Support
Quick Replies	✅
Button Template	✅
Generic Template	✅
List Template	✅
Media Template	✅
Open Graph	✅

Webhook Events

Event	Description
messages	Pesan masuk/keluar
message_deliveries	Delivery status
message_reads	Read status
messaging_postbacks	Button clicks

Konfigurasi Channel

Greeting Settings

Setting	Description	Default
Enable	Aktifkan greeting	On
Message	Teks greeting	"Halo! How can we help?"
Call to Action	CTA button	None

Response Time

Setting	Description
Target	Target respons time
Current	Current average
Alert	Alert jika exceed target

Handover Protocol

Setting	Description
Primary Receiver	App yang terima pesan pertama
Page Inbox	Secondary receiver
Welcome Message	Pesan welcome

Persistent Menu

{
  "persistent_menu": [
    {
      "type": "postback",
      "title": "Help",
      "payload": "HELP"
    },
    {
      "type": "postback",
      "title": "Orders",
      "payload": "ORDERS"
    }
  ]
}

Mengelola Channel

Add Another Page

1. Klik "Add Page"

2. Select page dari list

3. Izinkan permissions

4. Page ditambahkan

Disconnect Page

1. Select page

2. Klik "Disconnect"

3. Konfirmasi

4. Page terputus

Test Connection

1. Di Messenger, buka Page

2. Kirim pesan ke Page

3. Verifikasi masuk di dashboard

Analytics

Metric	Description
Messages Sent	Pesan terkirim
Messages Received	Pesan masuk
Conversations	Jumlah percakapan
Avg Response Time	Rata-rata respons
Page Ratings	Rating Page

Best Practices

1. Response Management

• Set quick replies untuk commands

• Use persistent menu

• Maintain fast response time

• Use tags untuk categorization

2. Template Design

• Use consistent branding

• Include CTAs yang jelas

• Optimize for mobile

• Test sebelum deploy

3. Automation

• Setup greeting message

• Configure away messages

• Set up quick replies

• Use bots for triage

4. Compliance

• Follow Meta policies

• Include opt-out

• Handle data properly

• No spam behavior

Troubleshooting

Messages Not Received

Cause	Solution
Page not connected	Connect page
Permissions denied	Re-grant permissions
Webhook issue	Check webhook status

Cannot Send Messages

Cause	Solution
24-hour window	Send template
User blocked	Cannot send
Rate limit	Wait and retry

Webhook Errors

Error	Solution
Verification failed	Verify token
Subscribe failed	Check page permissions
SSL error	Use HTTPS