Pengaturan Instagram DM

Panduan untuk mengatur channel Instagram Direct Message di Malketing.

Akses Instagram Settings

  1. Login ke dashboard

  2. Klik menu Channels > Instagram di sidebar

  3. Atau akses https://app.malketing.id/channels/instagram

Persiapan

Persyaratan

Persyaratan
Detail

Instagram Business/Creator

Bukan personal account

Facebook Page

Terhubung dengan Instagram

Meta Business Suite

Dibutuhkan untuk API access

App Permissions

Instagram Basic, Instagram Manage Messages

Tipe Akun yang Didukung

Tipe
Support
Catatan

Business

βœ…

Full features

Creator

βœ…

Full features

Personal

❌

Tidak didukung

Proses Setup

Step 1: Koneksi Facebook

  1. Klik "Connect Instagram"

  2. Login dengan Facebook account

  3. Izinkan permissions:

    • Instagram Basic

    • Instagram Manage Messages

    • Pages Show List

Step 2: Select Page

  1. Pilih Facebook Page yang terhubung ke Instagram

  2. Pastikan Instagram account sudah terhubung ke Page

Step 3: Grant Access

  1. Review permissions yang diminta

  2. Klik "Grant Access"

  3. Tunggu konfirmasi

Step 4: Configure

Setting
Description

Auto-Reply

Aktifkan auto-reply

Business Hours

Set jam operasional

Greeting Message

Pesan pembuka otomatis

Away Message

Pesan di luar jam kerja

Step 5: Complete

  1. Review konfigurasi

  2. Klik "Finish Setup"

  3. Instagram channel siap digunakan

Interface Instagram Settings

Overview

Section
Description

Connection

Status koneksi

Account Info

Informasi akun

Settings

Konfigurasi channel

Statistics

Usage statistics

Connection Status

Status
Ikon
Description

Connected

🟒

Terhubung, siap使用

Disconnected

πŸ”΄

Terputus

Pending

🟑

Menunggu akses

Fitur Instagram DM

Pesan yang Didukung

Tipe
Support
Catatan

Text

βœ…

Image

βœ…

JPEG, PNG

Video

βœ…

MP4, MOV

Audio

βœ…

MP3, WAV

Story Reply

βœ…

Sticker

βœ…

Emoji

βœ…

Link

βœ…

Template

❌

Tidak support template WA

Interactive Messages

Tipe
Support

Quick Reply

βœ…

Button

βœ…

Carousel

βœ…

List

βœ…

Konfigurasi Channel

Auto-Reply Settings

Setting
Description
Default

Enable Auto-Reply

Aktifkan auto-reply

Off

Delay

Jeda sebelum reply

0

Max Replies

Maks reply otomatis

3

Greeting Message

Field
Description
Contoh

Enable

Aktifkan greeting

βœ…

Message

Teks greeting

"Halo! Thanks for reaching out..."

Away Message

Field
Description

Enable

Aktifkan away message

Message

Teks away

Hours

Jam operasional

Business Hours

Hari
Jam Buka
Jam Tutup

Senin

08:00

18:00

Selasa

08:00

18:00

...

...

...

Minggu

Tutup

Tutup

Mengelola Channel

Disconnect

  1. Klik "Disconnect"

  2. Konfirmasi disconnect

  3. Instagram terputus dari sistem

Reconnect

  1. Klik "Reconnect"

  2. Login ulang dengan Facebook

  3. Grant permissions ulang

Delete Channel

  1. Klik "Delete"

  2. Konfirmasi

  3. Channel dihapus permanent

Monitoring

Statistics

Metric
Description

Messages Received

Pesan masuk

Messages Sent

Pesan terkirim

Conversations

Jumlah percakapan

Avg Response Time

Rata-rata waktu respons

Daily Breakdown

  • Grafik harian

  • Filter by date range

  • Export data

Best Practices

1. Response Time

  • Maintain fast response (< 1 jam)

  • Use auto-reply untuk after hours

  • Set expectations dengan greeting

2. Content

  • Use visual content (images, stickers)

  • Maintain brand voice

  • Use emojis appropriately

3. Compliance

  • Follow Instagram policies

  • No spam behavior

  • Respect user privacy

4. Integration

  • Connect dengan CRM

  • Use tags untuk categorization

  • Set up automation rules

Troubleshooting

Tidak Bisa Connect

Error
Solusi

No Facebook Page

Buat/hubungkan Page

Instagram personal

Convert ke Business

Permissions denied

Re-grant permissions

Messages Not Received

Cause
Solution

Page not connected

Check Page-IG connection

Webhook issue

Re-setup webhook

App permissions

Re-grant permissions

Slow Response

Cause
Solution

High volume

Use team features

After hours

Enable away message

Complex queries

Use saved replies

Last updated