Pengaturan Instagram DM

Panduan untuk mengatur channel Instagram Direct Message di Malketing.

Akses Instagram Settings

1. Login ke dashboard

2. Klik menu Channels > Instagram di sidebar

3. Atau akses https://app.malketing.id/channels/instagram

Persiapan

Persyaratan

Persyaratan	Detail
Instagram Business/Creator	Bukan personal account
Facebook Page	Terhubung dengan Instagram
Meta Business Suite	Dibutuhkan untuk API access
App Permissions	Instagram Basic, Instagram Manage Messages

Tipe Akun yang Didukung

Tipe	Support	Catatan
Business	✅	Full features
Creator	✅	Full features
Personal	❌	Tidak didukung

Proses Setup

Step 1: Koneksi Facebook

1. Klik "Connect Instagram"

2. Login dengan Facebook account

3. Izinkan permissions:

   • Instagram Basic

   • Instagram Manage Messages

   • Pages Show List

Step 2: Select Page

1. Pilih Facebook Page yang terhubung ke Instagram

2. Pastikan Instagram account sudah terhubung ke Page

Step 3: Grant Access

1. Review permissions yang diminta

2. Klik "Grant Access"

3. Tunggu konfirmasi

Step 4: Configure

Setting	Description
Auto-Reply	Aktifkan auto-reply
Business Hours	Set jam operasional
Greeting Message	Pesan pembuka otomatis
Away Message	Pesan di luar jam kerja

Step 5: Complete

1. Review konfigurasi

2. Klik "Finish Setup"

3. Instagram channel siap digunakan

Interface Instagram Settings

Overview

Section	Description
Connection	Status koneksi
Account Info	Informasi akun
Settings	Konfigurasi channel
Statistics	Usage statistics

Connection Status

Status	Ikon	Description
Connected	🟢	Terhubung, siap使用
Disconnected	🔴	Terputus
Pending	🟡	Menunggu akses

Fitur Instagram DM

Pesan yang Didukung

Tipe	Support	Catatan
Text	✅
Image	✅	JPEG, PNG
Video	✅	MP4, MOV
Audio	✅	MP3, WAV
Story Reply	✅
Sticker	✅
Emoji	✅
Link	✅
Template	❌	Tidak support template WA

Interactive Messages

Tipe	Support
Quick Reply	✅
Button	✅
Carousel	✅
List	✅

Konfigurasi Channel

Auto-Reply Settings

Setting	Description	Default
Enable Auto-Reply	Aktifkan auto-reply	Off
Delay	Jeda sebelum reply	0
Max Replies	Maks reply otomatis	3

Greeting Message

Field	Description	Contoh
Enable	Aktifkan greeting	✅
Message	Teks greeting	"Halo! Thanks for reaching out..."

Away Message

Field	Description
Enable	Aktifkan away message
Message	Teks away
Hours	Jam operasional

Business Hours

Hari	Jam Buka	Jam Tutup
Senin	08:00	18:00
Selasa	08:00	18:00
...	...	...
Minggu	Tutup	Tutup

Mengelola Channel

Disconnect

1. Klik "Disconnect"

2. Konfirmasi disconnect

3. Instagram terputus dari sistem

Reconnect

1. Klik "Reconnect"

2. Login ulang dengan Facebook

3. Grant permissions ulang

Delete Channel

1. Klik "Delete"

2. Konfirmasi

3. Channel dihapus permanent

Monitoring

Statistics

Metric	Description
Messages Received	Pesan masuk
Messages Sent	Pesan terkirim
Conversations	Jumlah percakapan
Avg Response Time	Rata-rata waktu respons

Daily Breakdown

• Grafik harian

• Filter by date range

• Export data

Best Practices

1. Response Time

• Maintain fast response (< 1 jam)

• Use auto-reply untuk after hours

• Set expectations dengan greeting

2. Content

• Use visual content (images, stickers)

• Maintain brand voice

• Use emojis appropriately

3. Compliance

• Follow Instagram policies

• No spam behavior

• Respect user privacy

4. Integration

• Connect dengan CRM

• Use tags untuk categorization

• Set up automation rules

Troubleshooting

Tidak Bisa Connect

Error	Solusi
No Facebook Page	Buat/hubungkan Page
Instagram personal	Convert ke Business
Permissions denied	Re-grant permissions

Messages Not Received

Cause	Solution
Page not connected	Check Page-IG connection
Webhook issue	Re-setup webhook
App permissions	Re-grant permissions

Slow Response

Cause	Solution
High volume	Use team features
After hours	Enable away message
Complex queries	Use saved replies