Pengaturan WhatsApp Business

Panduan lengkap untuk mengatur channel WhatsApp Business di Malketing.

Akses WhatsApp Settings

1. Login ke dashboard

2. Klik menu Channels > WhatsApp di sidebar

3. Atau akses https://app.malketing.id/channels/whatsapp

Persiapan

Persyaratan

Persyaratan	Detail
Akun Meta Business	Dibutuhkan untuk akses WhatsApp API
WhatsApp Business Account	Proses verifikasi
Phone Number	Nomor tidak terregistrasi di WA personal
Dokumen Bisnis	(opsional) NPWP/SIUP

Jenis Phone Number

Tipe	Kelebihan	Kekurangan
Sim Card Existing	Gratis	Tidak bisa scale
Partner Provisioning	Mudah setup	Biaya bulanan
Direct Carrier	Best pricing	Proses lebih lama

Proses Setup

Step 1: Koneksi Meta

1. Klik "Connect WhatsApp"

2. Login dengan Meta Business account

3. Izinkan akses Malketing

4. Select Business Account

Step 2: Setup Phone Number

Opsi	Action
Existing Number	Input nomor yang ada
New Number	Beli dari partner
Transfer	Pindahkan dari provider lain

Input Detail

Field	Deskripsi	Contoh
Phone Number	Nomor dengan kode negara	[phone]
Phone Type	Jenis nomor	Mobile/Landline
Category	Kategori bisnis	Retail, Service, dll
Description	Deskripsi opsional	"Customer Service"

Step 3: Verifikasi

Tahap	Description
SMS Verification	Kirim kode ke nomor
Call Verification	Telepon untuk kode
Business Verification	Verifikasi bisnis oleh Meta

Step 4: Setup Webhook (Opsional)

1. Klik "Setup Webhook"

2. Input webhook URL

3. Verify token

4. Subscribe events

Step 5: Selesai

1. Review konfigurasi

2. Klik "Complete Setup"

3. Channel siap digunakan

Interface WhatsApp Settings

Overview

Section	Description
Connection Status	Status koneksi
Phone Numbers	Daftar nomor
Account Info	Informasi akun
Usage	Penggunaan pesan
Settings	Konfigurasi

Connection Status

Status	Ikon	Deskripsi
Connected	🟢	Terhubung, siap使用
Disconnected	🔴	Terputus, perlu reconnect
Pending	🟡	Menunggu verifikasi
Limited	🟠	Batasan berlaku

Mengelola Phone Numbers

Add New Number

1. Klik "+ Add Phone Number"

2. Ikuti step setup

3. Verifikasi nomor

4. Siap digunakan

Edit Number

1. Klik nomor di list

2. Edit informasi

3. Simpan perubahan

Disconnect Number

1. Klik nomor

2. Klik "Disconnect"

3. Konfirmasi

4. Nomor terputus dari sistem

Delete Number

Action	Efek
Disconnect	Sementara, bisa reconnect
Delete	Permanent, perlu setup ulang

Account Information

Info yang Ditampilkan

Field	Description
Account ID	ID akun WhatsApp
Business Account	Nama Business Account
Country	Negara terdaftar
Rate Limit	Batasan pesan per hari

Metrics

Metric	Description
Messages Sent	Pesan terkirim
Messages Delivered	Pesan delivered
Conversations	Jumlah percakapan
Cost	Biaya penggunaan

Template Management

Template yang Digunakan

Tab	Description
Sent Templates	Template yang dikirim
Received Templates	Template yang diterima
Drafts	Template draft

Create New Template

1. Klik "Create Template"

2. Ikuti panduan Template Management

3. Submit untuk approval

Penggunaan & Limits

Rate Limits

Metric	Limit
Messages/Hour	250
Messages/Day	10,000
Broadcast Recipients	10,000
New Conversations	1,000/day

Biaya

Tipe	Estimasi
Session Message	Rp 500 - Rp 1,000
Template Message	Rp 500 - Rp 1,500
Base Fee	Rp 0/bulan

Check Usage

1. Di WhatsApp settings

2. Klik "Usage" tab

3. View breakdown by day/month

Best Practices

1. Phone Number Setup

• Gunakan nomor dedicated

• Setup business verification

• Aktifkan two-step verification

• Register template di awal

2. Template Management

• Submit template di jam kerja Meta

• Ikuti panduan konten Meta

• Avoid spam triggers

• Monitor approval status

3. Cost Management

• Monitor daily usage

• Set usage alerts

• Optimize broadcast targeting

• Review failed messages

4. Compliance

• Patuhi Meta policies

• Include opt-out info

• Maintain quality score

• Handle complaints properly

Troubleshooting

Tidak Bisa Connect

Error	Solusi
Already registered	Gunakan nomor lain
Business not verified	Selesaikan verification
Rate limit	Tunggu 24 jam

Verifikasi SMS Gagal

Langkah	Action
1	Pastikan nomor benar
2	Tunggu 5 menit
3	Coba call verification
4	Contact support

Webhook Issues

Issue	Solution
Not receiving	Check URL accessibility
400 error	Verify token
403 error	Check permissions

Messages Not Sending

Cause	Solution
Rate limit	Wait and retry
Template rejected	Use approved template
Phone disconnected	Reconnect number