Billing & Subscription

Panduan untuk mengelola billing dan subscription di Malketing.

Akses Billing

1. Login ke dashboard

2. Klik menu Settings > Billing di sidebar

3. Atau akses https://app.malketing.id/settings/billing

Interface Billing

Tabs

Tab	Description
Overview	Summary subscription
Plans	Available plans
Payment	Payment methods
Invoices	Invoice history
Usage	Current usage

Subscription Plans

Available Plans

Plan	Price	Features
Trial	Rp 0/14 hari	Full features, limited contacts
Lite	Rp 99.000/bulan	Up to 500 contacts
Pro	Rp 299.000/bulan	Up to 5.000 contacts
Enterprise	Custom	Unlimited contacts

Plan Comparison

Feature	Trial	Lite	Pro	Enterprise
Contacts	100	500	5.000	Unlimited
Team Members	1	3	10	Unlimited
Channels	1	2	4	All
Broadcasts/month	50	500	5.000	Unlimited
AI Assistant	❌	✅	✅	✅
Automation	❌	Basic	Advanced	Custom
Support	Email	Email	Priority	Dedicated

Upgrade/Downgrade

Upgrade Plan

1. Klik tab "Plans"

2. Pilih plan baru

3. Klik "Upgrade"

4. Konfirmasi pembayaran

5. Plan langsung aktif

Downgrade Plan

1. Klik tab "Plans"

2. Pilih plan lebih rendah

3. Klik "Downgrade"

4. Review perubahan fitur

5. Konfirmasi

6. Downgrade efektif di next billing cycle

Annual Billing

Option	Discount
Monthly	Regular price
Annual	20% discount

Payment Methods

Add Payment Method

1. Klik tab "Payment"

2. Klik "+ Add Payment Method"

3. Pilih:

   Type	Description
   Credit Card	Visa, Mastercard, JCB
   Debit Card	Dengan dukungan online
   Bank Transfer	VA transfer
   E-Wallet	OVO, DANA, GoPay

Input Card Details

Field	Description
Card Number	Nomor kartu
Expiry	Bulan/Tahun expiry
CVC	3-digit code
Name on Card	Nama di kartu
Billing Address	Alamat penagihan

Set Default Payment

1. Di payment method

2. Klik "Set as Default"

3. Metode default untuk auto-pay

Remove Payment Method

1. Di payment method

2. Klik "Remove"

3. Konfirmasi

4. Tidak bisa jika hanya satu metode

Invoices

Invoice List

Kolom	Description
Invoice ID	Nomor invoice
Date	Tanggal dibuat
Amount	Total
Status	Paid/Pending/Failed
Actions	Download

Download Invoice

1. Klik invoice di list

2. Klik "Download PDF"

3. File akan terdownload

Invoice Details

Section	Description
Header	Invoice number, date
Billing To	Informasi customer
Plan	Plan details
Charges	Itemized charges
Total	Total amount
Payment	Payment info

Usage Monitoring

Current Usage

Metric	Current	Limit	% Used
Contacts	450	500	90%
Team Members	3	3	100%
Broadcasts this month	450	500	90%
Storage	2.5 GB	5 GB	50%

Usage Alerts

Trigger	Alert
80% usage	Warning email
90% usage	Warning email + in-app
100% usage	Blocked + upgrade prompt

Billing History

Transaction List

Kolom	Description
Date	Tanggal transaksi
Type	Charge/Refund/Adjustment
Description	Detail
Amount	Nilai
Status	Completed/Pending/Failed

Filters

Filter	Options
Date Range	Last 7/30/90 days, Custom
Type	All, Charge, Refund
Status	All, Completed, Pending, Failed

Refund Policy

Eligible for Refund

Condition	Eligibility
First payment	14-day money back
Service outage > 4 hrs	Pro-rated refund
Double charge	Full refund

Request Refund

1. Contact support

2. Provide invoice number

3. Reason for refund

4. Review: 3-5 business days

Payment Issues

Failed Payment

Cause	Solution
Card expired	Update payment method
Insufficient funds	Add funds or use other method
Bank decline	Contact bank
3D Secure	Verify with bank

Retry Payment

1. Di billing overview

2. Klik "Retry Payment"

3. Update payment method

4. Submit again

Tax & Invoice

Tax Information

Setting	Description
Tax ID	NPWP untuk invoice
Company Name	Untuk corporate invoices
Address	Alamat penagihan
Email	Untuk invoice delivery

Tax Calculation

Type	Rate
VAT	11%
PPN	11%

Cancellation

Cancel Subscription

1. Di billing overview

2. Klik "Cancel Subscription"

3. Pilih reason

4. Konfirmasi

5. Subscription ends at current period

Effects of Cancellation

Effect	Timeline
Access to paid features	Until period end
Data retention	30 days
Reactivation	Reactivate anytime

Reactivate

1. Di billing overview

2. Klik "Reactivate"

3. Update payment method

4. Subscription resumed

Best Practices

1. Choose Right Plan

• Start dengan trial

• Estimate contacts growth

• Consider team size

• Factor in features needed

2. Payment Management

• Set up auto-pay

• Keep payment methods updated

• Monitor usage regularly

• Download invoices for records

3. Budget Control

• Set usage alerts

• Review monthly usage

• Optimize contact database

• Clean up inactive contacts