Pengaturan Notifikasi

Panduan untuk mengelola preferensi notifikasi di Malketing.

Akses Notifikasi Settings

1. Login ke dashboard

2. Klik menu Settings > Notifications di sidebar

3. Atau akses https://app.malketing.id/settings/notifications

Interface Notifikasi Settings

Sections

Section	Description
In-App Notifications	Notifikasi dalam aplikasi
Email Notifications	Notifikasi via email
Push Notifications	Push notifications browser
Notification Schedule	Jadwal notifikasi

In-App Notifications

Event Types

Event	Description	Default
New Message	Pesan masuk baru	✅ On
New Chat	Percakapan baru	✅ On
Mention	Dimention di percakapan	✅ On
Assignment	Ditugaskan percakapan	✅ On
Tag Added	Diberi tag	✅ On
Broadcast Complete	Broadcast selesai	✅ On
Campaign Milestone	Milestone kampanye	✅ On
System Alerts	Peringatan sistem	✅ On
Team Updates	Update team	❌ Off
Feature Updates	Update fitur baru	❌ Off

Settings per Event

Setting	Description
Sound	Play sound saat notifikasi
Badge	Show badge di icon
Toast	Show toast notification
Preview	Show message preview

Notification Center

Action	Description
Mark All Read	Tandai semua sudah dibaca
Clear All	Hapus semua notifikasi
Settings	Customize per event

Email Notifications

Event Types

Event	Description	Default
New Message	Pesan masuk baru	❌ Off
New Chat	Percakapan baru	✅ On
Assignment	Ditugaskan percakapan	✅ On
Broadcast Complete	Broadcast selesai	✅ On
Campaign Alerts	Alert kampanye	✅ On
System Alerts	Peringatan sistem	✅ On
Billing Alerts	Tagihan/pembayaran	✅ On
Weekly Report	Laporan mingguan	✅ On
Marketing Updates	Tips dan update	❌ Off

Email Digest Options

Option	Description
Real-time	Langsung kirim email
Hourly Digest	Gabung per jam
Daily Digest	Gabung per hari
Weekly Digest	Gabung per minggu
None	Tidak ada email

Push Notifications

Enable Push

1. Klik "Enable Push"

2. Browser akan meminta permission

3. Klik "Allow"

Events for Push

Event	Description	Default
New Message	Pesan masuk baru	✅ On
New Assignment	Ditugaskan chat	✅ On
Mentions	Dimention	✅ On
High Priority	Prioritas tinggi	✅ On
System Alerts	Sistem	✅ On

Push Settings

Setting	Description
Quiet Hours	Jam tanpa push
Priority Only	Hanya prioritas tinggi
Browser Focus	Pause saat browser aktif

Notification Schedule

Schedule Settings

Setting	Description
Enable Schedule	Aktifkan jadwal notifikasi
Start Time	Jam mulai notifikasi
End Time	Jam selesai notifikasi
Timezone	Zona waktu

Default Schedule

Day	Start	End
Senin - Kamis	08:00	20:00
Jumat	08:00	18:00
Sabtu	10:00	16:00
Minggu	Off	Off

Quiet Hours

During quiet hours:

• No push notifications

• No sound alerts

• In-app notifications still available

Notification Preferences by Role

Agent

Event	Priority	Channel
New Message	High	All
Assignment	High	All
Mention	Medium	In-app, Email

Manager

Event	Priority	Channel
Team Updates	Medium	Email
Campaign Alerts	High	All
Broadcast Complete	Medium	In-app, Email

Admin

Event	Priority	Channel
System Alerts	High	All
Billing Alerts	High	All
Feature Updates	Low	Email

Manage Notification Center

View Notifications

1. Klik bell icon di header

2. List notifikasi akan muncul

3. Klik notifikasi untuk detail

Mark as Read

• Klik ✓ pada notifikasi

• Atau "Mark All Read"

Delete Notifications

• Klik X pada notifikasi

• Atau "Clear All"

Filter Notifications

Filter	Description
All	Semua notifikasi
Unread	Belum dibaca
Messages	Notifikasi pesan
System	Notifikasi sistem

Notification Sounds

Sound Options

Option	Sound
Default	Standard ding
Subtle	Pelan
Prominent	Keras
Silent	Tanpa suara

Customize per Event

1. Di settings, cari event

2. Klik sound dropdown

3. Pilih sound

4. Test sound

Mobile Notifications

Enable Mobile

1. Install Malketing app (iOS/Android)

2. Login dengan akun

3. Enable notifications di app

Events for Mobile

Event	Support
New Message	✅
Assignment	✅
Mentions	✅
Broadcast	✅
System Alerts	✅

Best Practices

1. Optimize for Productivity

• Disable low-priority notifications

• Use digest untuk updates

• Set appropriate quiet hours

• Configure berdasarkan role

2. Reduce Noise

• Disable non-essential events

• Use quiet hours

• Filter notifikasi by keywords

• Group similar events

3. Stay Informed

• Enable critical alerts

• Monitor system alerts

• Review daily digests

• Check notification center regularly

4. Team Coordination

• Share notification settings

• Set expectations

• Use assignment notifications

• Configure team-wide alerts

Troubleshooting

Not Receiving Notifications

Cause	Solution
Permission denied	Enable di browser settings
Disabled in settings	Check notification settings
Quiet hours active	Wait or adjust schedule
Browser blocked	Allow Malketing notifications

Too Many Notifications

Solution	Action
Disable low priority	Review event settings
Use digest	Switch to daily/weekly
Increase quiet hours	Adjust schedule
Filter keywords	Add filters

Email Not Received

Cause	Solution
In spam folder	Check spam folder
Email disabled	Enable in settings
Wrong email	Update email address
Frequency set to None	Change digest option